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adidas Delivery Terms
Please read these delivery terms (“Delivery Terms”) carefully before ordering products from the adidas webshop.
Your contracting partner is adidas Canada Ltd, 8100, Highway #27, Woodbridge, Ontario, L4H 3N2, Canada.
When do these Delivery Terms apply?
These Delivery Terms apply to all offers and agreements relating to the sale and delivery of products by adidas. When you order anything at our adidas website (www.adidas.ca) (“Website”), your agreement to these Delivery Terms in the course of the order process constitutes your acceptance of the applicability of these Delivery Terms. It is only possible to deviate from these Delivery Terms if agreed in writing by adidas by clicking on “Continue to Payment” when ordering our products on our Website.
Our offers and prices
The offers on our Website are without obligation and do not bind adidas until a sale is concluded. adidas is likewise not bound by manifest clerical errors and mistakes in promotional descriptions and other statements in offers and on our Website. Minor colour and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. adidas is not liable for these minor variations and deviations.
The stated prices include VAT, but exclude applicable GST/HST and shipping charges. Prices are quoted in Canadian dollars. adidas reserves the right to make price and product changes prior to an order prior to acceptance of an order by adidas. adidas reserves the right to change, limit or terminate any special offers or discounts at any time prior to completion of your purchase.
adidas may charge for shipping. The shipping charges vary for each product and are further detailed under the heading “Shipping” on our Website. These charges will, if applicable, be specified separately on your order and will be added up with the total amount of your order.
If your order is processed via an Internet terminal in an adidas retail store, adidas will pay any shipping costs, customs duties and clearance charges.
How is a contract concluded with you?
You can only order products through our Website if you are a consumer, not a reseller. You have to be 16 years of age or older to buy products through our Website.
Orders you place through the Website for products offered by adidas through the Website are only an offer by you to conclude a sales contract for the products. The sales contract is only concluded upon confirmation by adidas of your order by sending a confirmation e-mail to you. Until you have received this confirmation e-mail, you can still cancel the order.
You represent and warrant that the information you provide to adidas in your request or order is accurate and complete. adidas is not obliged to accept any order. adidas is entitled at all times to verify an order in advance or to refuse an order without providing reasons. If adidas does not confirm your order within ten working days, it is deemed to have been refused.
Special aspects of personalised products
In order to personalise your mi adidas products, you can submit any combination of letters, numbers, symbols and spaces to form a name, word or phrase. You may not use, upload, submit, copy or otherwise make public any names, words or phrases which fall into any of the categories below:
1. include the name of a product, service, company, organisation and/or event which belongs to someone else, or for which you do not otherwise have the right to use;
2. include the name or nickname of a famous person (living or dead);
3. if used on your mi adidas products, will infringe or may infringe third party trademarks or other intellectual property rights; or
4. are threatening, incite violence, defamatory, obscene, discriminatory, inflammatory, sexually explicit or otherwise unlawful.
adidas reserves the right to reject any names, words or phrases (or combinations thereof) which fall into any of the above categories or which are otherwise unacceptable to adidas, and this will result in your order being cancelled. Further, adidas will be entitled to claim compensation equal to the value of the goods ordered.
adidas will deliver your product to the address indicated by you within Canada, excluding some remote areas. adidas can only deliver to a delivery address which is a home or office address. Deliveries will be done on business days, not being a public holiday. For each delivery, a signature for receipt is required.
adidas is entitled, insofar as reasonably possible, to make split deliveries so that you receive the ordered products as soon as possible. There are no additional charges associated with such split deliveries. However, in the event that you request that adidas deliver your order in parts, adidas may charge you for extra delivery costs. Each split order shall constitute a separate sales contract. If adidas is late delivering a part or one split order is faulty, that will not entitle you to cancel any other split order. Personalised products will be delivered separate from any standard products you may have ordered.
If you wish to have your products delivered by express delivery, extra costs shall be charged to you. Please check details for standard and express deliveries and the delivery of personalised products under the heading “Shipping“on our Website. Whilst adidas will always endeavour to deliver on time, delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. adidas must first be served with a notice of default via email.
Options in case of delivery problems
If adidas discovers, prior to entering into the sales contract, that it can no longer deliver the ordered products, adidas may offer you an equivalent product in terms of quality, price and function. You are not obliged to accept the replacement product. You may return it, if you so wish, within 30 days at adidas’ expense (your right of revocation or return obviously remains unaffected
If adidas discovers after entering into the sales contract that adidas can no longer deliver the ordered products and is not responsible for this situation, adidas will be entitled to terminate the sales contract. adidas will, of course, inform you immediately and reimburse any payments made.
Methods of payment
Information on returns
Right of return: Subject to the provisions of these Delivery Terms, you may return the products received without specifying any reasons within 30 days of receipt. The 30-day period commences on the day of receipt once your order confirmation is generated. Only products that are not suitable for dispatch by parcel (e.g. in the case of bulky goods) may be returned by submitting a written request for the products to be taken back. The timely dispatch of the products or the request to take back the products will suffice for compliance with the right of return deadline. The return of products is at adidas’ expense and risk. The products, unused and complete, including their original packaging and labelling (including any card hangtags) insofar as reasonably possible, must be returned to: adidas Canada Ltd. Distribution Center, 156 Adams Blvd. Brantford, ON, N3S 7Vd.
In the event of a valid return in accordance with these Delivery Terms, adidas will reimburse the purchase price received from you within fourteen days of receipt of the product or revocation of the sales contract. If a product is returned that adidas believes has been damaged because of an act or omission for which you are responsible, or which is otherwise for your expense and risk, adidas will be entitled to deduct the decrease in value of the product as a result of this damage from the amount to be repaid to you. You can avoid the obligation to compensate the decrease in value of a product caused by use by not using the product and by refraining (as far as reasonably possible) from any actions that could negatively affect its value.
What can you do if you are not satisfied?
You may send written complaints concerning the conclusion of the sales contract or its performance to the following address:
adidas Customer Service
8100, Highway #27
Woodbridge, ON, L4H 3N2
or fill out a contact form by clicking Contact Us
If you wish to make a verbal complaint concerning the conclusion of the sales contract or its performance, you may use the toll-free number 1-855-823-4327
Retention of title
The delivered products will remain the property of adidas until you have paid all amounts owing under any sales contract to us in full, including the payment of charges, even for earlier or later deliveries or partial deliveries relating to that sales contract. You may not sell, dispose of or encumber products before ownership thereof has passed to you.
The laws of Ontario apply to the sales contract.
Maintenance of products
adidas draws your attention to the washing and maintenance instructions printed on the labels of the products. adidas is not liable for any damage resulting from the incorrect handling of products, including handling contrary to the instructions.
Information about batteries
Some of the products sold by adidas contain batteries.
Batteries and rechargeable batteries that contain hazardous substances are clearly identified by the symbol of a crossed-out dustbin. The chemical designations of the corresponding hazardous substances may be indicated under the symbol of the crossed-out dustbin. Examples include (Pb) lead, (Cd) cadmium and (Hg) mercury.
Old batteries and rechargeable batteries may not be disposed of with normal household waste. These can be handed over free of charge to a community point of collection or a shop. You may also return purchased batteries and rechargeable batteries (without devices) to us after use. Please ensure that you have paid adequate postage.