Our advisors can help. Call us free of charge.
1-855-823-4327 Mon to Fri, 9am to 4:30pm
Ordering Online is quick and simple. If you have any questions, we hope you will find the answers here.
Placing an order
It is only possible to order your adidas products from us by using the checkout feature of shop.adidas.ca Please click here to learn how to do this.
Once you've placed an order with us, you can view your most recent order in the order confirmation e-mail you received. If you've saved your information and opened an account at shop.adidas.ca you can view all of the past adidas orders you've placed on that account.
Cancelling your order
Because we always try to process all orders as fast as possible, it is only possible to cancel an order by calling our customer service within a very short period after placing the order. Our customer service phone number is: 1-855-823-4327 (toll-free)
On shop.adidas.ca, you may also find products from previous seasons which are offered at a reduced price. Those products are of high-quality and are not B-stock. At any time, the products offered at a reduced price from previous seasons can be offered within a sale or clearance event. Promotion codes do not apply to sale products.
Promotion codes do not apply to sale products. If you return an order where a promotion code has been used, the value of the code will not be refunded. Promotion codes are only valid within a certain time.
Select products may be exempt from coupon codes*
*Coupon codes are currently not applicable to all Energy Boost footwear articles