• Questions?

    Our advisors can help. Call us free of charge.

    1-855-823-4327 Mon to Fri, 9am to 4:30pm

    Live Chat

    Mon to Fri, 10am to 4:00pm


Ordering Online is quick and simple. If you have any questions, we hope you will find the answers here.

Placing an order

It is only possible to order your adidas products from us by using the checkout feature of adidas.ca Please click here to learn how to do this. *Please note: we do not place online orders over the phone on adidas.ca 


Once you've placed an order with us, you can view your most recent order in the order confirmation e-mail you received. If you've saved your information and opened an account at adidas.ca you can view all of the past adidas orders you've placed on that account.


Access your full Order History by clicking on My Account and entering your username and password. If you want to learn how to sign up for an account, click here.

Cancelling your order

We are unable to make changes or cancel your order once it has been placed. However, you may return your product using our free returns option within 30 days of receipt.


We begin constructing your personalized or custom product as soon as you place your order. We are unable to make any changes or cancel your custom order once it is placed.


Occasionally, orders are cancelled by our system if product is unavailable or if we are unable to verify your payment information, ship to the address provided or detect that this is a duplicate order. We will promptly email you to provide notice of cancellation.

Sale/ Clearance

On adidas.ca, you may also find products from previous seasons which are offered at a reduced price. Those products are of high-quality and are not B-stock. At any time, the products offered at a reduced price from previous seasons can be offered within a sale or clearance event. Promotion codes do not apply to sale products.

Promotion codes

Promotion codes do not apply to sale products. If you return an order where a promotion code has been used, the value of the code will not be refunded. Promotion codes are only valid within a certain time.


Order Status

After you place your order, you'll receive e-mails about your order. Below are examples of e-mails you will receive:


  • Order Confirmation.

    This e-mail tells you that we have received and are processing your order. Keep this e-mail for your records; it contains your order number.

  • Shipment Confirmation.

    This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails if parts of your order ship at different times.

  • Important notice about your order.

    There are a few reasons that you might receive an e-mail of this type:

    • •We are having problems processing your order
    • •We cannot ship your order to the address you gave us
    • •You have a duplicate order in our system
    • •Your order is cancelled, for various reasons
    • •If you receive a notice, please call Customer Service immediately at 1-855-823-4327 to resolve the problem.



The following payment options are available to you on http://www.adidas.ca:

Credit Cards:


  • Visa
  • MasterCard
  • American Express
  • PayPal
  • We currently do not support payment with VISA Debit, International Credit Cards or Pre-Paid Credit Cards

Privacy and Security

Please find our privacy and security policy here