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Returns

You may return your adidas purchase within 30 days from receipt for a full refund. If the return falls outside of this period, or the item is worn, damaged or not in its original packaging, adidas cannot accept the returned items and cannot give a refund. Clothing returns can only be accepted if the original label/hangtag has not been removed.

 

Online returns are easy to do and free of charge using our self serve service which can be found below:

 

Step 1: Initiate your return

Click here

 

Step 2: Print your return label

Once you initiate your return (Step 1), you will receive two emails from UPS.

You will find your return label in the email with the subject line “UPS Label Delivery”. Within this email, look for an underlined blue text stating “Retrieve your shipment label”.

*Please note: If you are returning items from different orders, please initiate a separate return label for each order number.

 

Step 3: Drop off your package at a UPS store

Once you have printed the return label, please  drop off your package at the nearest UPS location.

Click here for UPS store locations

 

Schedule a UPS pick-up: UPS can also pick up the return package from your home. To schedule a UPS pick up, please contact 1-800-418-9877 and inform the agent you have a shopadidas.ca return.

UPS will arrive with a pre-printed label and pick up the package from you.

 

Receiveng your refund

Please be advised that credits can take up to 14-30 business days from the day we receive your items in our warehouse. Once your credit is processed it will be put back directly into your credit card.

 

Additional information  

Exchange policy: the adidas Online Shop does not exchange products. If you wish to exchange a product, you will need to return your purchase for full refund and place a new order.

 

mi adidas custom orders: mi adidas products are custom made for you. For this reason, we cannot accept returns for custom shoes.

 

Returning without UPS: If you decide not to use UPS, you can ship your return package at your own expense with any other traceable shipping service. Please call our customer service team and they can provide detailed instructions to you on how best to return your product. You will need to get an RA# from Customer Service prior to returning your shipment. Any product that is returned without an RA# will be refused and returned to sender.

 

Final sale items: For hygiene purposes, unfortunately we cannot accept returns on one-piece swimsuits, bikini bottoms and underwear. These products are final sale.

 

Other: adidas cannot refund products that are obtained from a source other than adidas.ca
 

 

Price Matching

adidas.ca will offer a one-time price adjustment if an item is marked down within 30 days of original purchase date, providing the items previously purchased are still available online in the specific sizes purchased. In order to initiate a price match request, please contact our customer service department at 1-855-823-4327 or via email contactus@adidas.com within 30 days of your original purchase. Claims made after 30 days will not be processed.

*Please note: certain restrictions apply. We will not price match time restricted promotions, Winter Clearance (Starting Feb 18th, 2015), Door Crashers, Boxing Week, Black Friday, Cyber Monday and other Special promos (Such as: Give More Save More) as these are limited quantity and time restricted promotions.

 

Warranty Claims for Defective Products

Returned products are inspected by the adidas Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any defective products. If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you.

 

Please note the life expectancy of any adidas product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. adidas products damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced. To learn more about warranty or defective and damaged products call 1-(888) -823-4327 Option 2.

 

adidas Watches

For warranty inquiries regarding adidas watches (excluding miCoach SMART RUN) please contact Metro Service Centre Canada at 1-800-699-0556