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    1-855-823-4327 Mon to Fri, 9am to 4:30pm

 

Shipping cutoff date for 12/24 delivery:

- December 18th for Ontario & Quebec.

- December 16th for all other provinces. 

 

Shipping

adidas charges flat shipping rates per ship-to address. The flat rates correspond to delivery method. Rates are as follows:

  • Standard delivery – $4.50
  • Express delivery – $10.50

For all orders exceeding a value of $50, standard shipping is offered for free.* shop.adidas.ca can only ship to Canada.

*excluding all mi adidas custom orders.

MI ADIDAS CUSTOM ORDERS

Custom orders typically take 3 - 5 weeks to create and deliver. On occasions individual model deliver times can change. Custom shoes ship via FedEx (signature required) and will arrive separately from other items. We are not able to ship orders internationally or to PO Boxes. Your total shipping charge will automatically compute during checkout prior to completion of your order. Rates are as follows:

 

  • International Direct Shipping to Canada – $14.99

For mi adidas orders, the full amount including shipping will be charged to your credit card upon completion of your order.

SHIPPING METHODS

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order.

DELIVERY TIME

Standard shipping - 1-5 days in transit, your order will ship the same or next business day

Express shipping - 1-3 days in transit, your order will ship the same or next business day

Province Standard Express
Ontario

1-3

1-2
Quebec 1-3 1-2
Alberta 3-5 1-3
Manitoba 3-5 1-3
Saskatchewan 3-5 1-3
Nova Scotia & New Brunswick 3-4 1-3
Prince Edward Island 3-4 1-3
Newfoundland & Labrador 3-6 1-3
British Columbia 4-6 1-3
Yukon Territories 4-7 2-3
Northwest Territories 4-7 2-3
Nunavut 4-7 2-3

 

All units refer to business days, exceptions apply to certain rural areas based on geographic location and environmental factors such as weather.

 

Please note, during holiday or promotional periods (such as boxing week or cyber Monday) delivery times can be impacted resulting in delayed shipments. This is due to holiday hours being in effect and significant increases in order volume. In order to get an estimated ship time you can call or email us in the contact us section.

SHIPPING RULES AND RESTRICTIONS

  • Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays.
  • We cannot deliver to PO boxes.
  • Some Deliveries require signature confirmation
  • We do not refund shipping costs for returned items.
  • Please call our Customer Service team at 1 855 823 4327, if you have any questions.
  • Due to logistical difficulties in making deliveries to certain areas, we reserve our right to cancel your order and/or make such order subject to additional terms and conditions (including without limitation to requiring such orders to be conditional upon a minimum value of products being ordered in a single transaction). Our Customer Service team will notify you of cancellation and/or such conditions as soon as reasonably practicable after you place your order. This is an extremely rare scenario which adidas endeavors to avoid

TRACKING YOUR ORDER

You can track your order by going to your Order History under My Account. Go to the order details of the order that you want to track and click on the tracking number in the “Details” column. This takes you to the carrier's website where you can find the most up-to-date information available.

Please note that until the carrier updates their computer with your tracking information, you’ll be unable to track your order via the web. It is therefore possible that when we provide you with the tracking link, on the first day after you place your order, no tracking information will yet be available. However, the carrier usually updates their information within one business day of the time that we provide you with the link, so if no information is yet available please check again later.

Some orders are packaged in more than one box. Each box will have its own unique tracking number.

POSSIBLE STATUSES:

  • Received

    This status means that your order has been received by the system but that it hasn’t yet been processed by our order management team. You will also receive an e-mail to confirm that an order has been received by us.

  • Transferred

    This status means that your order has been transferred to the warehouse and that your goods are being picked and prepared for shipping.

  • Order shipped

    This status means that your order has left our warehouse and is now either in the hands of the carrier or has already been delivered by the carrier. You can click the carrier's tracking link, which is also provided with this status, and see where your package is at the moment. When your order leaves our warehouse, you will also receive an e-mail with the order tracking link.

  • Returns Received

    This is an additional status that will appear in case you have decided to return (part of) your order. This will indicate that the returns have been received and accepted. You will also receive an e-mail when your returns have been received and accepted.

  • Order completed

    This status is indicated when the order is no longer traceable at the carrier's website because the order has taken place too long ago.

ORDER HISTORY

To look at orders you've placed in the past, go to My Account and select Order History.

You'll need to login with your account username and password. If you don't have an account, you can learn how to sign up for one by clicking here.