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Warranty Claims for Defective Products

Returned products are inspected by the adidas Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any defective products. If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you.


Please note the life expectancy of any adidas product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. adidas products damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced. To learn more about warranty or defective and damaged products call 1-(888) -823-4327 Option 2.


adidas Watches

For warranty inquiries regarding adidas watches (excluding miCoach SMART RUN) please contact Metro Service Centre Canada at 1-800-699-0556


adidas Headphones

For warranty inquiries regarding adidas headphones please contact Monster Technology International Ltd. at 1-866-348-4171