• Questions?

    Our advisors can help. Call us free of charge.

    1-855-823-4327 Mon to Fri, 9am to 4:30pm

Customer Service

We appreciate your time and strive to quickly and accurately provide answers to your questions.

Due to security reasons orders that are valued at $600 or more are currently not being processed.
We ask that you contact our customer service team at 1-855-823-4327 and a member will assist you.

Exchange Policy

The adidas Online Shop does not exchange products. If you wish to exchange a product, you will need to return your purchase for full refund and place a new order. Click here to learn how you can conveniently return your adidas products.



By Email

Email: contactus@adidas.com

By Phone

Mon-Fri: 9am-4:30pm EST: 1-855-823-4327