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delivery inquiries

how much are delivery costs?

adidas charges flat rates per address, depending on the delivery method. Rates (incl. TAX) are as follows:

Standard Delivery

$4.50

Express Delivery

$10.50

mi adidas

$14.99

Mixed standard & mi adidas delivery

$19.49




Standard delivery is free on all orders over $50. This excludes orders containing mi adidas products.

 

how long does delivery take?

Products are shipped 1-2 days after receiving your order confirmation.

Customised products are made just for you, they will be delivered separately within 4 - 6 weeks.

 

Province Standard Express
Ontario

      1-3

1-2
Quebec 1-3 1-2
Alberta 3-5 1-3
Manitoba 3-5 1-3
Saskatchewan 3-5 1-3
Nova Scotia & New Brunswick 3-4 1-3
Prince Edward Island 3-4 1-3
Newfoundland & Labrador 3-6 1-3
British Columbia 4-6 1-3
Yukon Territories 4-7 2-3
Northwest Territories 4-7 2-3
Nunavut 4-7 2-3
 

 

 

All units refer to business days, exceptions apply to certain rural areas based on geographic location and environmental factors such as weather.

 

Please note, during holiday or promotional periods (such as boxing week or cyber Monday) delivery times can be impacted resulting in delayed shipments. This is due to holiday hours being in effect and significant increases in order volume. 


During sale and promotion periods delivery might take a little longer than you're used to. When you order more than one product, your order might arrive in different packages and arrive on different days.

 

Public Holidays

 

Orders placed on, or the day before one of these dates will have an extended delivery time of a few extra business days.

 

Delivery Rules & Restrictions

 

Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays.

 

We cannot deliver to PO boxes.

 

 

Due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel your order and make such orders subject to additional Terms & Conditions (e.g. requiring a minimum order value).

 

You will receive a notification in case of cancellation or in case of difficulties with processing your order shortly after the issue is identified.

 

 

 

how long after i receive my shipment confirmation email will i be able to track my order?

Please allow at least 24 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from our warehouse.

 

 

 

can my delivery address be different from my billing address?

Yes, as long as they're both in the same country. Just enter separate delivery and billing addresses during the checkout process.

 

 

 

how do I track my order and delivery status?

 

If you have an adidas account:

Log in and click 'Order History' in the 'Order Information' section, then click the order you want to track.

 

If you don't have an adidas account:

Refer to your shipping confirmation email for instructions. You receive this email when your order has left our warehouse. You can check the status of your order with the track & trace code* provided in this email.

 

Possible status messages include:

 
Order Received:

This means we have received your order but our order management team has not yet processed it in our system. You will receive an email to confirm this.

 

Order Shipped:

This means your order has left our warehouse and is either in the process of being delivered, or has already been delivered. With a track & trace code* you can follow the journey of your package.
For customised mi adidas orders, you can only track the status with the track & trace code in the shipping confirmation email of your customised order.
Orders can be packed in more than one box, and each box will have its own unique track & trace code. The different packages may arrive on different days. Customised mi adidas products are always shipped separately within 4-6 weeks.

 

Returns Received:

This status appears if you have returned (part of) your order and it has arrived at our warehouse. You will also receive an email to confirm this. Your refund for the returned items will be processed within 14-30 days as long as the items meet the requirements of our Return Policy.

 

*Please note that it takes at least 24 hours for tracking codes to be activated.
 

 

 

 

what do i do if my question isn't covered here?

We recommend you contact our friendly online shop Customer Service team using the contact information.