Warranty Claims for Defective Products

Returned products are inspected by the adidas Warranty Department. If the damage is the result of a manufacturing defect or deviation from factory specifications, we will offer a replacement for the defective product. If the problem was not caused by a manufacturing defect or deviation from factory specifications, the original product will be returned to you.


Please note the life expectancy of any adidas product depends on the individual use of the product. adidas products damaged by normal wear and tear or that have exceeded the reasonable life expectancy of the product will not be replaced. To learn more about warranty or defective and damaged products call 1-888-823-4327 Option 2.


adidas Watches

For warranty inquiries regarding adidas watches (excluding miCoach SMART RUN) please contact Metro Service Centre Canada at 1-800-699-0556


adidas Headphones

For warranty inquiries regarding adidas headphones please contact Monster Technology International Ltd. at 1-866-348-4171


adidas eyewear

For warranty inquiries regarding adidas eyewear please contact Canadian Optical Supply at 1-866-942-3144 or at cosinfo@canadianoptical.com

adidas micoach

For warranty inquiries regarding adidas eyewear please contact customer service at 416-900-3414.