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Holiday FAQ

What is your holiday return policy?

Holiday shopping is stressful enough, so we’ve extended our return period to give you peace of mind and flexibility with your purchases. Eligible adidas.ca orders from October 25th, 2023 until January 10th, 2024 can be returned within 60 days of receipt.


Our holiday return policy excludes Final Sale and Hype articles, and any articles with limited return periods. These limitations will be communicated at time of purchase. 


You can find additional information about our return conditions and start your free exchange or return here.



What is the return & exchange policy for Black Friday and Cyber Monday purchases?

Take advantage of Black Friday, Cyber Monday and Cyber Week deals worry-free as these orders qualify for our 60-day return extension from October 25th, 2023, through January 10th, 2024. If one of your holiday items doesn’t fit or wasn’t quite right, simply log in and view your Order History (or use the Order Tracker) to start your free size Exchange or return for Refund.



What is the shipping cut-off date to still receive my order by December 25th?

As shipping times vary per region, we suggest placing your order by December 15th for the best chance at receiving it before December 25th. We’ll provide a delivery estimate at checkout to help you plan, and once your order ships you’ll receive an email notification with the tracking number. Despite our best efforts, unexpected circumstances such as extreme weather and volume delays may affect estimated delivery times. 


We’ll do our best to let you know ahead of time of any additional delays – this page will be revised with delivery updates as needed.



I’m shipping directly to my gift recipient – will they see the price on the invoice in the box?

We are committed to being an environmentally conscious company, and as such we do not include paper receipts/invoices with our shipments. We will email you a copy of your order information, which is also available at any time online with the Order Tracker page using your Order Number and email address. If you’re already logged into your account, you can view your order history on the ‘My Account’ page.



What is your retail store return policy?

Shop worry-free at adidas retail locations with a 60-day return period for eligible store purchases between October 25th, 2023 to January 10th, 2024. If your purchase isn’t quite right, bring in your product(s) and receipt to get a refund or exchange at your local adidas Canada store.

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