How do I request a replacement voucher?

Last updated: 31/07/2019

You can request a replacement voucher in the following situations:

  • You returned (part of) your order in which you used a voucher. If this happened, make sure you’ve returned your order before you request a replacement voucher.
  • Your voucher isn’t working. If this happened, follow the steps on how to use a voucher and what to do if your voucher isn’t working before you request a replacement voucher.
  • Your voucher doesn’t apply the correct discount to your order.
  • (Part of) the order with which you used a voucher was cancelled or we cancelled the order. ​

If one of the situations above applies, please contact us to request a replacement voucher.

Did you find this article helpful?

Yes / No

WHERE IS MY ORDER?

Log in or use the Order Tracker to quickly track your order, view order details, and start or track a return.

no answer to your question?


ask our customer care

Phone Mon to Fri, 8am to 7:00pm EST
Live Chat Mon to Fri, 9am to 10:00pm EST

 

Call: 1-855-823-4327

toll free

Chat with our live agent

Mon to Fri, 9am to 10:00pm