• Questions?

    Our advisors can help. Call us free of charge.

    1-855-823-4327 Mon to Fri, 8am to 7pm EST

    Live Chat
    Mon to Fri, 9am to 10pm

Return Inquiries

How do I return my order?

Use our self-service return procedure.

click here




when will i get my refund?

Refunds are processed within 14-30 days. Our quality assurance team inspects all returned products to confirm whether they meet the requirements of our Return Policy. After that, it takes 1-2 days to make the refund to your payment account. Some banks and credit card providers may take a bit longer to apply the credit to your account.



can i exchange a product?

Unfortunately, we don't exchange products, but you can always return unwanted items for a refund, and then place a new order.


Refunds are subject to the conditions of our Return Policy, and are not available for personalised and customised items.





what should i do if my product arrives damaged or defective, or isn't what i ordered?

Please return the product as per the return instructions here. If you need further assistance, please contact adidas Customer Service.




does adidas.ca offer price matching?

adidas.ca will offer a one-time price adjustment if an item is marked down within 14 days of original purchase date, providing the items previously purchased are still available online in the specific sizes purchased. In order to initiate a price match request, please contact our customer service department at 1-855-823-4327 within 14 days of your original purchase. Claims made after 14 days will not be processed.

*Please note, we do not Price Match certain promotions. We will notify customers of our No Price Matching during the time of sale.



will you refund my shipping / delivery costs if I return my order?

Unfortunately, we are unable to process any refunds for shipping or delivery costs.

Additional Information

Exchange policy: the adidas Online Shop does not exchange products. If you wish to exchange a product, you will need to return your purchase for full refund and place a new order.


miadidas custom orders: custom adidas products are custom made for you. For this reason, we cannot accept returns for custom shoes.


Returning without UPS: If you decide not to use UPS, you can ship your return package at your own expense with any other traceable shipping service. Please call our customer service team and they can provide detailed instructions to you on how best to return your product. You will need to get an RA# from Customer Service prior to returning your shipment. Any product that is returned without an RA# will be refused and returned to sender.


Final sale items: For hygiene purposes, unfortunately we cannot accept returns on one-piece swimsuits, bikini bottoms and underwear. These products are final sale.


Other: adidas cannot refund products that are obtained from a source other than adidas.ca.



what do i do if my question isn't covered here?

We recommend you contact our friendly online shop Customer Service team using the contact information.