Why do I have to wait for adidas to receive my returned product(s) before I can get a refund?

Last updated: 18/09/2018

Before we can start processing your refund, we need to make sure that your returned products meet our return's conditions.
 
We need to check and make sure the product(s) you returned:

  • Fall within our 30-day return period (or 14 days for some Hype products such as Yeezy). That’s from the day you received the order.
  • Aren’t worn at all.
  • Are in their original state and are not damaged.
  • Are in their original packaging.
  • Still has its original label or hangtag attached (in case of clothing).

As long as your product(s) meet the above criteria, we can reimburse your purchase price. We do not refund shipping costs. If your returned product(s) don't meet the criteria above, we cannot accept the items and unfortunately won't be able to give you a refund.

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