How long does delivery take?
Orders are shipped 1-2 business days (Monday to Friday, excluding national holidays) after receiving your order confirmation. Not applicable to Same Day shipping.
| Province | Standard | Express |
|---|---|---|
| Ontario | 1-3 | 1-2 |
| Quebec | 1-3 | 1-2 |
| Alberta | 3-5 | 1-3 |
| Manitoba | 3-5 | 1-3 |
| Saskatchewan | 3-5 | 1-3 |
| Nova Scotia and New Brunswick | 3-4 | 1-3 |
| Prince Edward Island | 3-4 | 1-3 |
| Newfoundland & Labrador | 3-6 | 1-3 |
| British Columbia | 4-6 | 1-3 |
| Yukon Territories | 4-7 | 2-3 |
| Northwest Territories | 4-7 | 2-3 |
| Nunavut | 4-7 | 2-3 |
All units refer to business days, exceptions apply to certain rural areas based on geographic location and environmental factors such as weather.
Due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel your order and make such orders subject to additional Terms & Conditions (e.g. requiring a minimum order value).
During holiday or promotional periods (such as Boxing week or Cyber Monday) delivery times can be impacted resulting in delayed shipments. This is due to holiday hours being in effect and significant increases in order volume. Orders placed on, or the day before, a Public Holiday can expect an additional delivery time of a few business days.
Please note that when you order more than one product, your order might arrive in different packages and arrive on different days. You will be notified if your order shipped in multiple packages when you receive your first order shipment confirmation email.
Frequently asked questions
- How do I check my order or delivery status?
- How do I return my product(s)?
- Why is my order late?
- Can I get a notification when a product is back in stock?
- What is the warranty on my product(s)?
- What should I do if my voucher code isn't working?
- How do I use my voucher?
- What should I do if I haven't received my refund yet?
WHERE IS MY ORDER?
Log in or use the Order Tracker to quickly track your order, view order details, and start or track a return.
no answer to your question?
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| Phone | Mon to Fri, 8am to 7:00pm EST |
| Live Chat | Mon to Fri, 9am to 10:00pm EST |
Call: 1-855-823-4327
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