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Are you emailing about a return? Please visit www.adidas.ca/returns for our online self-serve procedure.
Are you emailing about a credit? Please be advised that credits can take up to 14-30 days from the day we receive your items in our warehouse. Once your credit is processed it will be put back directly onto your credit card and you will be notified via email.
Are you emailing to cancel or modify an existing order? Unfortunately we are unable to cancel or make any changes to orders that have already been placed. An order will reach our warehouse 30 minutes after it has been placed in order to maintain the fastest possible processing times. We apologize for the inconvenience.
Are you emailing to check the status of your order? You may track the status of your order using the following link: https://www.adidas.ca/on/demandware.store/Sites-adidas-CA-Site/en_CA/Order-Track
For our convenience, please make sure to include your order number in your email.
adidas.ca Customer Service