• Questions?

    Our advisors can help. Call us free of charge.

    1-855-823-4327 Mon to Fri, 9am to 4:30pm

    Live Chat

    Mon to Fri, 10am to 4:00pm

Contact Us

Please include the area code e.g. 416


Are you emailing about a return? Please visit www.adidas.ca/returns for our online self-serve procedure.


Are you emailing about a credit? Please be advised that credits can take up to 14-30 days from the day we receive your items in our warehouse. Once your credit is processed it will be put back directly onto your credit card and you will be notified via email.


Are you emailing to cancel or modify an existing order? Unfortunately we are unable to cancel or make any changes to orders that have already been placed. An order will reach our warehouse 30 minutes after it has been placed in order to maintain the fastest possible processing times. We apologize for the inconvenience.


Are you emailing to check the status of your order? You may track the status of your order using the following link: https://www.adidas.ca/on/demandware.store/Sites-adidas-CA-Site/en_CA/Order-Track


For our convenience, please make sure to include your order number in your email.



adidas.ca Customer Service