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Help Exchanges & Returns order tracker
adidas

How do I contact adidas Canada?

ONLINE CUSTOMER SERVICE 


Due to high order volume, we are currently experiencing shipping delays. Please be advised that some orders may take 7-10 business days to arrive. Once the order ships you will receive an email notification with your tracking information. 


Returns & exchanges are also affected and may take 3-4 weeks for your refund to be issued. Exchange orders that are cancelled due to product availability during these delays will be refunded instead.  


Our customer service team can provide the same information regarding your shipment or return that is available on the Order Tracker page.


Wait times to speak with our team are longer than normal due to the increased volume. We thank you in advance for your patience during this time.


Here’s how to reach us for questions or comments about your purchase or experience with adidas.ca: 

  • Call us toll-free at 1-855-823-4327 /// Mon to Fri, 8am to 7pm ET 
  • Chat with us online (click the icon at the bottom right of the screen) /// Mon to Fri, 9am to 10pm ET 
  • If your request is not time-sensitive, email us at service_en@onlineshop.adidas.ca

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