adidas Creators Club - Terms & Conditions

Last updated: 16/03/2020

Terms & Conditions

adidas Creators Club


Welcome to the adidas membership program, the Creators Club (the “Club”). The Creators Club is organised by adidas Canada Limited, whose registered address is 8100 Highway 27, L4H 3N2, Woodbridge, ON, Canada (“adidas,” “we,” or “us”). When we refer to "you" or "your" we mean you, the person accessing these terms and conditions (the “Terms”). These Terms govern your participation in the Club and by participating in the Club, you agree to be bound by these Terms. By joining the Club you also agree to be bound by our website terms and conditions, accessible at https://www.adidas.ca/en/terms-and-conditions-creators-club.html ("Website Terms and Conditions").


Please read these Terms carefully.

  1. ELIGIBILITY
  2. To participate in the Club, you must be at least 16 years old and a legal resident of Canada. If you are at least 16, but less than 18 years old (or the age of majority in your location), you must also have the consent of your parent or guardian before enrolling in the Club and your parent or guardian must read and agree to these Terms. By enrolling and participating in the Club, you confirm that you meet these eligibility requirements.

    For a high-level summary of how to join the Club, how to earn points, available rewards and how to redeem the rewards, please visit https://www.adidas.ca/en/creatorsclub . You may also visit our FAQ section on the Club by clicking https://www.adidas.ca/en/help. For more details, please keep reading below.

  3. JOINING THE CLUB
  4. If you meet the eligibility criteria above, you can join the Club by filling out a registration form on the CA version of our website, www.adidas.ca (the "Website"),, on the adidas mobile app or in adidas retail stores. No purchase is required to join the Club. Only one account is allowed per individual. If you join the Club, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the registration form.

  5. EARNING POINTS
  6. As a member of the Club, you will earn points for purchases (except whilst using or purchasing gift cards) that you make on the Website, the CA-version of our official mobile application (the "App") or in participating adidas retail stores in the CA, as set forth in Annex A to these Terms (the "Stores") (together, the "Eligible Channels"). For every $1 spent, you will earn 10 points.

    Purchases include purchases of regular and sale priced merchandise. Purchases at stores other than the Eligible Channels will not qualify for points (even if you purchase adidas products). If you return purchased items, the points earned by those items will be deducted from your point's total.

    In addition to earning points for purchases, you can also earn points for certain interactions with us. The number of points available will be as set out at http://www.adidas.ca/en/blog/418886. These include but are not limited to:

    • Welcome bonus: When you first successfully register as a member of the Club, we will automatically credit your account with points to thank you for joining.

    • Profile bonus: If you submit a complete profile on the App or Website then you will be awarded additional points. This profile bonus can only be earned once. Subsequent changes to your profile will not be awarded points, unless explicitly stated by us at that time.

    • Product reviews: You can earn points by posting a review of adidas products on the Website or App. You hereby consent to your product reviews being publicly viewable. You may only be awarded points for a maximum of 10 reviews per calendar year. For the avoidance of doubt, you are free to determine the content of your review provided that you comply with Customer Ratings and Reviews terms and conditions presented to you when submitting your review.

    • Birthday bonus: You may be eligible for bonus points on your birthday based on your tier. This will be automatically credited to your membership account. Birthday bonus points will be awarded only once during a calendar year.

    From time to time, we, in our sole discretion, may change, discontinue, or add interactions where you can earn points and change the number of points earned, with or without prior notification to you.

    You must provide your adidas membership identification (email address or membership ID) in the Stores, or be logged into your adidas account on the Website or App (as applicable) to receive the eligible points for your purchases or interactions. In the event you are unable to receive eligible points due to not being logged in or your identification not being accepted as proof, you may contact the adidas customer service team https://www.adidas.ca/en/help with the required proof, as determined by adidas in its sole discretion, to redeem the points for your purchases or interactions.

    Existing adidas account holders can start earning points from the day they have been migrated to the Club, and no prior transactions or interactions with us will be eligible for points. New members will start earning points from the date they register for the Club, and no prior transactions or interactions will be eligible for Points, except that when you have provided your email address (for the purpose of being contacted in relation to Club membership) in our Stores whilst making a purchase and you subsequently join the Club, we shall award you the points for that purchase to your Club membership. Membership start dates for the Club may vary for members depending on their account type.

  7. EXPIRATION OF POINTS
  8. Club points will remain valid for 12 months. This period will always finish at the end of the month. By way of example, if you earned points on April 9, 2020, they will expire on April 30, 2021, unless adidas explicitly states otherwise. Points cannot be transferred between members. Points have no cash value and cannot be exchanged for cash.

  9. CLUB TIERS
  10. Creators Club has four separate tiers. You can move up through the different tiers by earning points.

    • Challenger is the entry-level tier for members with 0–999 points. You just need to register for the Club to be part of this tier, and no purchase is required.

    • Playmaker is tier 2, for members with 1,000–3,999 points.

    • Game-Changer is tier 3, for members with 4,000–11,999 points.

    • Icon is tier 4, for members with 12,000 points or more.

    You can climb to the higher tiers of Playmaker, Gamechanger, and Icon by accumulating the number of points mentioned above within 12 months of the end of the month of registration or current tier entry (the “Membership Year”). At higher tiers (i.e Playmaker, Gamechanger, and Icon), you can access even greater benefits. If tier upgrades are achieved by acquiring points through purchases of our products, we reserve the right to delay this upgrade for a period that is equal to the applicable return period for the purchased product(s).

    You must meet the requalification requirements at the end of your membership year in order to remain at your current tier. If not, you will be downgraded to the applicable tier below. Returns can cause you to drop down multiple tiers. For example, if you return an order or product, the points earned will be deducted, which will cause you to drop by the number of points earned from the original purchase of the applicable product.

  11. TIER REQUALIFICATION
  12. If you are in the Playmaker, Gamechanger, or Icon tier and you do not earn enough points during the current requalification period, you will be downgraded to the applicable tier down, regardless of the number of qualification points you have accumulated by this date.

    The requalification period starts on the date you reached a new tier and ends 12 months later, always at the end of the month. The number of points you need in order to requalify for your current tier is equal to the minimum point balance needed to enter that tier.

    Points earned after your last tier entry will count towards requalification points. The new requalification period will start on the exact date of that tier upgrade and end 12 months later at the end of the month. After a tier upgrade, your requalification points will be set to 0.

    If you do not earn enough points for your tier during the requalification period, you will be downgraded. The downgrade will take place after the last day of the requalification period, which is always at the end of the month.

    If you are downgraded, your new requalification period will start on the exact date of your downgrade and end 12 months later at the end of the month, unless you upgrade during this period. After a tier downgrade, your requalification points will be set to 0. If a member does not earn enough points for their tier within the requalification period, they will be downgraded. The downgrade will take place after the last day of the requalification period, which is always at the end of the month.

    If a member is downgraded, their new requalification period will start on the exact date of their downgrade and end 12 months later at the end of the month, unless they upgrade during this period. After a tier downgrade, a member’s requalification points will be set to 0.

  13. REWARDS
  14. Entry and progress through each of the above-mentioned tiers will unlock a set of new rewards for members as set out here http://www.adidas.ca/en/blog/418886.

    You will have access to the rewards in your current tier and the tiers below them. For example, a Game-Changer will have access to the rewards from the Game-Changer tier as well as Playmaker and Challenger tiers (except for the lower tiers’ entry discount vouchers).

    Certain rewards will be conditional upon you agreeing to separate terms and conditions applicable to that reward which will be made available to you when redeeming that reward. In addition, the following terms and conditions apply to the following specific rewards, subject to tier eligibility requirements:

    • Discount Vouchers: These are single use discount vouchers that are unlocked when you enter a new tier. These will have limited validity periods and maximum discount values of which details will be communicated to you on receipt of the discount vouchers. Certain product exclusions and timing restrictions may apply. These discount vouchers may not be combined with other promotions or discounts.

    • Early access to product launches: You will get early access to certain adidas product launches. These will exclude Hype product launches and is subject to pre-allocated stock availability for members.

    • Runtastic premium subscription: You will get a one-year subscription to Runtastic Premium. For the avoidance of doubt, the subscription may be revoked if when returning an order this results in a tier downgrade.

    • Free personalisation: This reward entitles you to personalise your products from the Eligible Channels for free. This is capped to a maximum of 10 product personalisation requests per membership year.

    • Hype priority access: You will get priority access to Hype product launches. However, this does not guarantee that you will get the Hype product if you participate. This reward depends on the availability of Hype product launches.

    • Early access to sales: You may receive early access to certain sales that we make available. The duration of early access may vary between sales and could also depend on which tier you are in at the time of the sale. Our standard terms and conditions for sales will also apply.

    Specific rewards (whether products or experiences) are available while supplies last and may be subject to change, discontinuance, limitations, and substitutions by us, at its discretion and at any time without notice.

  15. USE OF ACCOUNT
  16. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for any and all activities that occur under your password or account. The Club is for your personal use only. You must not share your adidas membership identification and/or password or in any way make them accessible to others. You must immediately inform the adidas customer services team (details set out below in Clause 12) of any unauthorised use of your password or account or any other breach of security.

    You agree that you shall not:

    • access, use, reproduce, modify, download, sell, transfer, publish or otherwise make available your membership of the Club for any commercial purposes;

    • do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Club;

    • abuse your membership of the Club or use it for any unlawful or unauthorised purpose (which include transmitting any computer viruses through your account or using your account in a manner which is discriminatory, offensive, abusive, malicious, defamatory or other violates or infringes the rights of anyone else); and

    • transfer, sale or barter (or attempt to transfer, sale or barter) any of your rewards or member exclusive promotional offers.

  17. PRIVACY POLICY
  18. The information you provide as a member of the Club will be managed by adidas as described in adidas Privacy Policy ( https://www.adidas.ca/en/help-topics-privacy_policy.html).

  19. TERMINATION; EXPIRATION; CHANGES TO THE CLUB
  20. You may cancel your Club membership at any time by logging in to your account on the Website or App.

    We may cancel your Club membership at any time, if we determine, in our sole discretion acting in good faith: that you (a) are ineligible in accordance with Clause 1 above, (b) have violated any of these Terms, any of the Website Terms and Conditions, any applicable product terms of sale or any applicable law or regulation, or (c) engaged in any deception, forgery, fraud or committed any other abuse of the Club.

    We reserve the right to revoke some or all of your points or rewards if we determine that you received points or a reward due to an error, through fraud or deception, or in any manner not authorised by us.

    If you or we cancel your Club membership, you will lose all your accumulated points. If you cancel your membership, you may choose to rejoin the Club by registering on the Website or the App. When restarting your Club membership, your previously-earned points will not continue to your new Club membership.

    We may make minor changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms). Please check these Terms regularly to ensure that you understand the up-to-date terms that apply in relation to your membership of the Club.

    For any significant changes to these Terms that will materially adversely impact you, or if we choose to discontinue the Club (which we may choose to do, in our sole discretion), then we shall provide you with six (6) months' written notice.

  21. DISCLAIMER AND LIMITATION OF LIABILITY
  22. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into these Terms.

    Nothing in these Terms excludes or limits our liability for:

    • death or personal injury caused by our negligence;

    • fraud or fraudulent misrepresentation; or

    • any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

    To the extent permitted by law, our aggregate liability to you in respect of any loss or damage suffered and arising out of or in connection with these Terms, whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, shall not exceed the amount of CAD$100.

  23. VENUE AND CHOICE OF LAW
  24. ALL ISSUES AND QUESTIONS CONCERNING THE CONSTRUCTION, VALIDITY, INTERPRETATION, AND ENFORCEABILITY OF THESE TERMS OR THE RIGHTS AND OBLIGATIONS OF YOU OR ADIDAS IN CONNECTION WITH THE CLUB SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE PROVINCE OF ONTARIO WITHOUT GIVING EFFECT TO ANY CHOICE OF LAW OR CONFLICT OF LAW RULES OR PROVISIONS THAT WOULD CAUSE THE APPLICATION OF ANY OTHER PROVINCE’S LAWS. FOR THE PURPOSES OF ANY DISPUTES HEREUNDER AND SUBJECT TO THE AGREEMENT TO ARBITRATE BELOW, BY ENROLLING OR PARTICIPATING IN THE CLUB, YOU AGREE THAT ANY AND ALL DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF OR IN ANY WAY RELATED TO THE CLUB SHALL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION AND CONSENT TO THE EXCLUSIVE JURISDICTION AND VENUE OF THE APPROPRIATE PROVINCIAL OR SUPERIOR COURT SITUATED IN TORONTO, ONTARIO.

  25. DISPUTE RESOLUTION - ARBITRATION AGREEMENT, JURY TRIAL WAIVER AND CLASS ACTION WAIVER
  26. By enrolling in and participating in the Club, you agree that that all disputes you may have with, or claims you may have against adidas or its affiliates arising out of or connected in any way with (a) the Club, (b) these Terms, or (c) the determination of the scope or applicability of this agreement to arbitrate (a “Claim”), will be resolved exclusively by final and binding arbitration.

    You and adidas intend for this to be an agreement for arbitration that can be enforced under the Arbitration Act, 1991 (Ontario).

    All Claims must be resolved through individual (non-class) arbitration. You and adidas waive any rights to maintain other available resolution processes for Claims, such as a court action or administrative proceeding, to settle disputes. You and adidas waive any right to a jury trial for Claims.

    Instead of suing in court, we each agree to settle Claims only by arbitration. The rules in arbitration are different. There’s no judge or jury, and review is limited, but an arbitrator can award the same damages and relief, and must honor the same limitations stated in the agreement as a court would.

    Any Claims will be determined by arbitration in Toronto before one arbitrator. The arbitration will be administered by JAMS pursuant to JAMS’ Streamlined Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-streamlined-arbitration/. Judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it will not be disclosed beyond the arbitration proceedings, except as may be required by applicable law. If for any reason, JAMS cannot or will not provide this arbitration, the parties may ask any court of competent jurisdiction to select an arbitrator from a list provided by the parties.

    You agree that you will not file a class action or private attorney general action against adidas or any of its affiliated companies, or participate in a class action against adidas or any of its affiliated companies, in any Claim. You agree that you will not file or seek a class arbitration, or participate in a class arbitration against adidas and its affiliated companies, in any Claim. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. This arbitration agreement does not preclude you from seeking action by federal, provincial, or local government agencies. You and adidas also have the right to bring qualifying claims in small claims court.

    If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, adidas will pay as much of the administrative costs and arbitrator’s fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.

    THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN APPLICABLE ARBITRATION RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR ADIDAS WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section will continue in full force and effect. This Section of these Terms will survive the termination of your relationship with adidas.

  27. MISCELLANEOUS
  28. In all matters relating to the administration of the Club, the decisions of adidas will be final. adidas is not responsible for communication problems of any kind relating to the Club. Under no circumstances will adidas be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond its reasonable control. If any provision of these Terms is found to be unlawful, void, or unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity or enforceability of any remaining provisions. The failure of adidas to enforce any right or provision of these terms will not prevent adidas from enforcing such right or provision in the future. These Terms cannot be modified or amended in any way except in a written document issued in accordance with law by a duly authorized representative of adidas. adidas may assign its rights and obligations under these terms, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.

  29. CONTACTING US
  30. Should you have any questions about these Terms or the Club or have any reasons for a complaint you can contact us by clicking https://www.adidas.ca/en/help .

    PLEASE RETAIN A COPY OF THESE TERMS FOR YOUR RECORDS AND PLEASE CHECK THE ADIDAS WEBSITE OR APP FREQUENTLY FOR ANY CHANGES TO THESE TERMS.

    Last Updated: March 2020.

    Annex 1 – Participating Retail Stores

Store # Store Name Address
2003 adidas Outlet Store Boucherville 582-1203 Chemin De Touraine, Rang 61 Boucherville, Qc J4B 5E4
2004 adidas Outlet Store Langley 20202 - 66th Ave Langley, BC V2Y1P3
2006 adidas Outlet Store Heartland 5935 Mavis Road, Unit #1 Mississauga, ON L5R 3T7
2007 adidas Outlet Store Cookstown 3311 Simcoe Rd, #89 Cookstown, ON L0L 1L0, Unit B1/4
2008 adidas Outlet Store Boisbriand adidas Entrepot Faubourg Boisbriand 3414 Des Grandes Tourelles Boisbriand, Qc J7H 0A2
2011 adidas Outlet Store Kingston Kings Crossing Fashion Store 97 Dalton Ave, Unit #14C Kingson, ON K7K 0C4
2012 adidas Outlet Store South Edmonton Common South Edmonton Common 1409-99 St. N.W, Unit #103 Edmonton, AB, T6N 0B4
2013 adidas Outlet Store Niagara Falls Canada One Factory Outlets 7500 Lundy's Lane Niagara Falls, ON L2H 1G8
2014 adidas Outlet Store Halton Hills Toronto Premium Outlets 13850 Steeles Ave, West. Unit #730 Halton Hills, ON L7G 0J1
2015 adidas Outlet Store NOTL The Outlet Collection at Niagara 300 Taylor Road, Unit #501 Niagara-On-The-Lake, ON L0S 1J0
2016 adidas Outlet Store Ottawa Tanger Outlets Ottawa 8555 Campeau Drive, Unit #410 Ottawa, ON K2T 0K5
2017 adidas Outlet Store Mirabel Montreal Premium Outlets 19001 Chemin Notre Dame, Unit #651 Mirabel, QC J7J 0T1
2020 adidas Outlet Store Tsawwassen Mills Tsawwassen Mills 5000 Canoe Pass Way, Unit #601 Tsawwassen, BC V4M 0B3
2021 adidas Outlet Store Edmonton International Airport Premium Outlet Collection Edmonton International Airport 1 Outlet Collection Way, CRU 423 Edmonton International Airport, AB. T9E 1J5
2022 adidas Outlet Store Vaughan Mills 1 Bass Pro Mills Drive, Unit #439 Concord, ON L4K 5W4
2023 adidas Outlet Store McArthurGlen 1139-7899 Templeton Station Rd., Richmond BC, V7B 1Y7
2024 adidas Outlet Store Winnipeg 555 Sterling Lyon Pkwy, Unit #213, Winnipeg MB, R3P 2T3
2040 adidas Originals Store Vancouver 848 Granville St Vancouver, BC V6Z 1K3
2041 adidas Originals Store Toronto 389 Queen St West Toronto, ON M5V 2A5
2042 adidas Originals Store Montreal 1238 Ste-Catherine Ouest Montreal, Qc H3G 1P1
2043 adidas Originals Store Markville CF Markville 5000 Highway 7 Unit #1170 East Markham, ON L3R 4M9
2060 adidas Sport Performance Store Toronto 10 Dundas St. East Toronto, ON M5B 0A1
2061 adidas Sport Performance Store Vancouver 860 Granville St Vancouver, BC V6Z 1K3
2062 The Store - adidas / Reebok 8100 Hwy 27 Woodbridge, ON L4H 3N2
2063 adidas Sport Performance Store Cross Iron Mills Cross Iron Mills 261055 Cross Iron Blvd, Unit #636 Rocky View, AB T4A 0G6
2064 adidas Sport Performance Store Scarborough Scarborough Town Center 300 Borough Dr, Unit #0292 Scarborough, ON M1P 4P5
2065 adidas Sport Performance Store Oshawa Oshawa Center 419 King Street West, Unit #4088 Oshawa, ON L1J 2K5
2066 adidas BCS Store Amazing Brentwood 4567 Lougheed Hwy, Unit #016-12A, Burnaby BC, V5C 3Z6

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