Why is my voucher not applying to my order?
Last updated: 31/07/2019
There are several reasons why your code may not be applying to your order, check out the chart below for common issues and their solutions:
| Error | Solution |
|---|---|
| Coupon can currently not be added to your cart |
The items in Your Bag are sale items and the code you are using is applicable to regular price items only. |
| Coupon code is unknown |
The code is not intended for use on adidas.ca and is only valid on another site. There was a spelling or spacing error when entering the code. Codes are case-sensitive, and dashes are important. Whenever possible, we recommend copying and pasting directly into the Promo Code box. |
| Coupon code already redeemed |
|
Please note that coupon codes cannot be stacked, and some discount codes are applicable only to regular price items. Codes such as the SPP (Student Purchase Program) can be applied to both regular and sale items but with different discount amounts (25% off regular and additional 15% off sale).
Call or chat with us if you still require assistance.
Frequently asked questions
- How do I check my order or delivery status?
- How do I return my product(s)?
- Why is my order late?
- Can I get a notification when a product is back in stock?
- What is the warranty on my product(s)?
- What should I do if my voucher code isn't working?
- How do I use my voucher?
- What should I do if I haven't received my refund yet?
WHERE IS MY ORDER?
Log in or use the Order Tracker to quickly track your order, view order details, and start or track a return.
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